About the Role:

We are seeking a proactive and tech-savvy IT Support Executive to join our IT team. The ideal candidate will be responsible for providing first-level technical support to internal users, maintaining IT infrastructure, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations. This role requires strong problem-solving skills, excellent communication, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

• Provide first-line support for all IT-related queries via phone, email, or in person.

• Diagnose and troubleshoot hardware, software, network, and printer issues.

• Install, configure, and maintain desktops, laptops, operating systems, and software.

• Manage user accounts, passwords, and access controls in Active Directory.

• Monitor and maintain LAN/WAN networks and ensure connectivity across departments.

• Coordinate with vendors for hardware repair and software license renewals.

• Support video conferencing systems, projectors, and other IT equipment.

• Maintain IT inventory and ensure accurate asset tracking.

• Ensure compliance with IT policies, data protection, and security protocols.

• Document issues and resolutions in the helpdesk system.

Qualifications & Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• 1–2 years of experience in IT support or a similar role.

• Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking.

• Familiarity with Active Directory, antivirus software, and IT ticketing systems.

• Excellent problem-solving, communication, and interpersonal skills.

• Ability to prioritize tasks and manage time efficiently.

Preferred Skills:

• Experience with cloud platforms (Microsoft 365, Google Workspace).

• Basic understanding of ITIL framework or helpdesk operations.

• Certifications like CompTIA A+, Microsoft MTA, or CCNA are a plus.